Shipping & Order Information
Shipping Coverage
We currently deliver across the UK and USA, CANADA, AUSTRALIA, NEW ZEALAND.
Estimated delivery time: 7 to 12 working days (Monday to Saturday).
Processing Time
All orders are processed within 1–3 business days (Monday to Saturday).
Shipping is free on all orders.
Order Modifications & Cancellations
You can modify or cancel your order within 24 hours of placing it.
After this window, the order is processed and cannot be changed.
If you wish to return an item, please initiate the return process as soon as you receive your package.
Item Not Received
If your tracking shows "Delivered" but you haven’t received your package:
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Contact the carrier first to locate the parcel.
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If the issue isn’t resolved, email us at contact@velvia-london.com – we’ll do our best to help.
Note: Tracking updates may sometimes be delayed due to technical issues. If your tracking hasn’t updated and you still haven't received your item, please contact us and we’ll assist you promptly.
Shipping Confirmation & Tracking
You’ll receive a shipping confirmation email with a tracking number once your order is dispatched.
The tracking number will become active within 24 hours.
Need Help?
Our support team is available:
Monday to Friday: 9:00 AM – 6:00 PM
📧 Email: contact@velvia-london.com